Questions? Call 573-331-5217 or contact us.

Important Information for Patients with UnitedHealthcare Plans

As of Thursday, March 5, Saint Francis Healthcare System facilities are no longer in-network with UnitedHealthcare. For now, all Saint Francis physicians remain in-network. Patients should continue to see their Saint Francis physicians.

Carrying Out Our Mission

We are disappointed to share that United has chosen to put profits over patients by terminating its agreement with Saint Francis, denying our neighbors across southeast Missouri in-network access to our nationally recognized care. United has created this disruption.

While other healthcare providers are raising prices, Saint Francis has gone against industry norms by lowering prices 25 percent since 2018. These price decreases are intended for our patients, and for our employers. United is benefiting from these price decreases and, instead of passing on the savings to employers, is increasing premiums while trying to tier and steer Saint Francis Healthcare System from United plans.

In addition to steering patients away from Saint Francis, and even though Saint Francis has provided a 25 percent decrease in rates, United is demanding Saint Francis accept further radical payment cuts. This is unacceptable and puts at risk our ability to deliver Mission-driven healthcare to the communities we are called to serve.

United has increased member premiums, generating billions in profits each quarter. While United is focused on profitability, Saint Francis remains committed to delivering the accessible, quality care members of our community have known and trusted for 145 years.

Guided by our Mission to provide a ministry of healing, wellness, quality and love inspired by our faith in Jesus Christ, our priority is to serve all who enter our doors with dignity, compassion, respect and joy.

Our mission will never change! However, United’s actions jeopardize our ability to maintain the services and care that our community has come to trust and expect.

For more information or if you have questions, please call our dedicated patient information line at 573-331-5217 or contact us.

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